Shipping and Delivery

Your Book Delivered to You, Wherever You Are

At Al Hikma Publishing & Distribution, we ensure that your books reach you in good condition—from the moment your order is processed until it arrives at your address.

Learn about our shipping and delivery details, expected delivery times, and how to track your shipment.

Where Do We Deliver?

We provide shipping and delivery services within the United Arab Emirates, along with international shipping options based on available services.

Our specified international shipping destinations include GCC countries, Egypt, and Jordan. Please confirm delivery availability and cost to your destination before completing your order.

When Will You Receive Your Order?

Order Processing

Orders are processed and prepared within 1 to 2 business days after payment confirmation, excluding official holidays, peak periods, or books available for pre-order.

Delivery Within the UAE

The delivery process usually takes 2 to 5 business days after handing the order over to the shipping company.

International Shipping

Delivery times vary depending on the country, city, shipping courier, and procedures associated with international shipping.

All mentioned timeframes are estimated and may change based on shipping and delivery circumstances.

Shipping and Delivery Fees

We believe in the importance of transparency at every step of the shopping experience.

Therefore, the final shipping and delivery fees are clearly displayed during checkout, before payment confirmation, allowing you to review the total cost.

Special shipping offers may be available subject to terms outlined in the store when active.

How to Track Your Order?

After preparing your order and handing it over to the shipping courier, we will share tracking information with you when available, so you can monitor the status of your shipment until it arrives.

To ensure a smooth delivery experience, please verify that all recipient details are accurate before completing the order, including full name, mobile number, address, and location details.

What If Your Book Arrives Damaged or Incomplete?

We strive to ensure your books arrive in good condition. However, if you receive a damaged book or notice missing items in your order, please contact our Customer Service team within 48 hours of receipt to help us quickly verify and resolve the issue.

To facilitate the review process, please provide:

Order number.
Deion of the issue.
Photos of the book and packaging when necessary.

Our Customer Service team will review the case and outline the appropriate steps, while honoring consumer rights established under applicable regulations.

Need Assistance?

If you have any questions regarding shipping destinations, delivery times, or the status of your order, our Customer Service team is happy to assist you.

Contact Us

To learn more about the procedures for returning or exchanging books, you can view our Return and Exchange Policy.