Description
A master of persuasion.’ – Forbes
‘This book blew my mind.’ – Adam Grant, bestselling author of Originals
A former FBI hostage negotiator offers a new, field-tested approach to negotiating – effective in any situation.
After a stint policing the rough streets of Kansas City, Missouri, Chris Voss joined the FBI, where his career as a kidnapping negotiator brought him face-to-face with bank robbers, gang leaders and terrorists. Never Split the Difference takes you inside his world of high-stakes negotiations, revealing the nine key principles that helped Voss and his colleagues succeed when it mattered the most – when people’s lives were at stake.
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